Terms and Conditions

HomeTerms and Conditions

GENERAL TERMS OF USE OF THE WEBSITE
The user / visitor who attempts to enter or enters and explores the information contained in the website of the online store under the name “e-koutroulis.gr”, which is located at , using this website or any other operating under license or controlled by the administrators, is irresistibly presumed to consent to the following terms and conditions of use concerning all of its content , but also accepts the disclaimer as it is legally valid in specific cases.

WEBSITE FEATURES OF THE ONLINE STORE – CONTENT
This website of the online store aims to sell products such as white goods, technology items, toys, etc. The browsing of the website and further the purchases made by its users / visitors, are made, in addition to what is defined by the AK, within the framework that governs the legislation on personal data protection as enshrined in Law 4624/2019 in the Greek legal order the European General Regulation of Personal Data (GDPR). It is at the free discretion of the user / visitor of the online store website to choose whether to proceed with the browsing and selection to purchase products through it and therefore the further availability of personal data required in the context of selling products through the e-shop. In the event that persons and institutions are affected, the management of the website is entitled to withdraw any relevant report and to denounce the specific behavior in any legal way. The same can be done by the users of the websites in the context of communication by sending a relevant e-mail to the email address info@e-koutroulis.gr .

In case of incorrect sending of e-mail, if the user is not the intended recipient, please contact the administrators of the website immediately and without prior delay and delete this message with any attachment from your system. Unauthorized publication, use, dissemination, sending, printing or copying of any e-mail by an invalid recipient and its associated attachments is strictly prohibited. Otherwise the management of the website reserves all legal rights.

CONTENT CHANGE
The content and all information contained on the website and in general in our online store, are subject to change at the sole discretion of the website administrators, without prior notice to the public.

In particular, the management of the website reserves the right to change or modify the applicable terms, privacy policy and conditions for the use of the website at any time, without prior notice to users / visitors. Any changes, modifications, additions or deletions to the terms and conditions of use will take effect immediately, ie from their posting on the website of the online store. Any use of the online store website after such change or modification will be considered as acceptance by the user / visitor of the changes, modifications, additions or deletions.

The management of the online store website may, at any time, terminate, change, suspend or terminate any individual operation of the website and consequently not allow users / visitors to access the content posted in the online store. In the event that any user / visitor finds any violation of the operation of the online store website, he explicitly and unequivocally agrees that he will primarily report / report it to the site administrators by sending a simple e-mail to the email address info@e-koutroulis.gr .

The administrators of the online store website undertake that they will act immediately to restore the proper use and operation of this website. Otherwise the complainant will be involved in compensation for compensation of any damage against the management of the website of the online store under the name “e-koutroulis.gr” from any untimely and without prior notice of the management of the website or the website of the online store, offensive, defamatory complaint to any authority.

HYPERLINES (HYPER LINKS)
The website may contain hyperlinks to other websites of relevant interest to the e-shop content only. These hyperlinks can not be controlled by the administrator of this website, but by third parties (natural or legal persons) acting as administrators of these hyperlinks. In no case is the website of the online store with the name “e-koutroulis.gr” responsible for the Privacy Policy of these hyperlinks regarding the protection of personal data of users / visitors.

LIMITATION OF LIABILITY
The online links to which our online store refers through “hyperlinks” are not controlled in terms of their content, availability, privacy policy, quality and completeness of services by administrators of the website here. (will only be added if hyperlinks exist)

For questions about hyperlinks, which come from outside this e-shop page and are a simple reference, and contain their own information or sources, the user / visitor should contact the competent third party providers and not the administrators. of the website here. Additionally, the user / visitor accepts in advance the disclaimer of the relevant responsibilities of the webmasters from the use of them and their contents. The existence of links to websites not related to the object of the online store (simple link or banner), exist in the context of hosting this page to a provider (web-hosting) and all the above apply to them as well.

In any case, the administrators of the online store website are not responsible:

  • For any form of damage the user / visitor suffers from the choices and content of the website which he visits on his own initiative and with the knowledge of the terms herein. The user / visitor assumes sole responsibility for any damage caused by misuse of the content of the e-shop.

Furthermore, the administrators do not guarantee that the online store website will be provided without interruption and / or without errors and that errors will be corrected immediately. There is also no guarantee that the website or servers through which it is made available to users / visitors will be free of “viruses” or other harmful components or that their websites, services, options or results are correct, complete and available at all times.

  • For any damages of any kind, regarding the voluntary publication of personal data or other sensitive information by the user. In these cases, the user accepts full and exclusive responsibility for any possible consequences, even in the case of malicious harassment by third parties.
  • For any form of damage resulting from the fact that the information on the Internet is to some extent secure, may be intercepted or incorrectly sent or at the discretion of a third party to another email address.
  • Administrators guarantee that the Website or any “hyperlinks” posted to it will be free of viruses, or any other component that is harmful to the user / visitor’s PC operating system. It is the responsibility of each user / visitor to ensure through the use of antivirus software the non-infection and protection of the personal computer and its files from viruses or malicious programs and applications as well as the possible fight against any detected virus.

In any case, all the costs for the necessary maintenance, repair or repair of the computer and in general of the user / visitor system, are borne exclusively by him in particular for his return to the previous state of proper use.

It is expressly agreed that, in the event that an action is brought against this website concerning the online store, any lawsuit, claim, administrative or judicial proceeding from any form of infringement of the user or untimely and without prior notice complaint to third parties, the user / visitor undertakes the obligation on the one hand to intervene in the relevant court proceedings and on the other hand to compensate the website in case it is obliged to pay compensation or other expense or in case the user’s action caused any damage to the reputation of the online store under the name “e-koutrouslis.gr”.

SECURITY OF USERS / VISITORS DURING TRANSACTIONS
SSL (Secure Sockets Layer) is now the global Internet standard for certifying websites to network users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the shipping software and decrypted by the receiving software, thus protecting personal information during transport. In addition, all information sent over the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

In addition, personal security is the password given by each user, when registering on the website of the online store “e-koutrouslis.gre”. The username and password are required to make any personal information of the user available. All transactions carried out through the online store “e-koutrouslis.gr”, are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues related to distance selling.

APPLICABLE PROVISIONS – OTHER TERMS
The above terms and conditions of use of the website of the online store under the name “e-koutrouslis.gr” with all their modifications, are governed and supplemented by Greek law and more specifically by the provisions of Law 4624/2019 (Personal Data Protection Authority, implementing measures of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and transposition into national law of Directive (EU) 2016 / 680 of the European Parliament and of the Council of 27 April 2016 and other provisions), European Union law and relevant international treaties.

COOKIES POLICY

USE COOKIES The online store website may use cookies to collect information about users / visitors but not to promote advertising through special internet tools.

The website of the online store “e-koutrouslis.gr” may use cookies to identify the user / visitor when entering and browsing. For the information of the users / visitors regarding the cookies, these are small text files that are stored on the hard disk of each user / visitor and do not receive knowledge of any document or file from his personal computer. They are used only to facilitate the access of the user / visitor to specific functions of the website and for statistical purposes in order to determine the areas in which the services of the website are useful or popular. The user / visitor of the website can configure his server (browser) in such a way as to either warn him about the use of cookies in specific services of the website, or to enable the user / visitor to manage the use of cookies, or even not allow the acceptance of the use of cookies in any case. If the user / visitor of the website does not wish the use of cookies for his / her identification, he / she cannot have further access to the preview of the e-shop products, since these services are connected with cookies.

WHAT IS “ COOKIES “?
“Cookies” are small text files, usually made up of letters and numbers, that are stored on your device by a web server.

COOKIES CATEGORIES

Absolutely Necessary “Cookies”
These cookies are absolutely necessary for us to provide you with the services requested by you µ via the online store website. They are necessary to enable you to visit the e-shop website and use its features properly. Basic functions, such as the following, are based on these cookies:

  • stay connected to the e-shop website,
  • to recognize your personal information, which you enter on the e-shop website at the time of your transactions,
  • Protect the security of your transactions by redirecting you to third-party payment applications and returning you to the e-shop website to complete the transaction,
  • retrieve information about your transaction upon completion and
  • to provide services and information at your request.

Functionality Cookies (Preferences)
These cookies allow websites to remember user choices such as username, language or region, to provide enhanced and personalized features. They can also be used to provide user-requested services, such as video viewing or social media use. The information collected by these cookies may become anonymous and it is not possible to track browsing activity on other websites. If you do not accept these cookies, the performance and functionality of the websites may be affected and your access to its content may be limited.

Performance Cookies
These “cookies” collect information about how users use the e-shop website, in order to be able to review and improve the e-shop website and the visitor experience. These cookies do not collect information that identifies the visitor. Such “cookies” collect information regarding:

  • pages that users visit most often,
  • links selected by users,
  • Error messages that users may receive while browsing the e-shop website, etc.

Third Party Cookies
In order to provide you with more interesting content and to help you interact with your social media accounts, the e-shop’s website may incorporate third-party content and services (e.g. « plugins »from Facebook, Twitter, YouTube, Instagram, Pinterest, etc.) or links to third party websites. When you visit third party links and / or websites, you are subject to the cookies policy of these third parties. In this case, you act at your own risk and we take absolutely no responsibility for any issue arising from the storage of cookies on your device by the website of the third party.

Marketing cookies
These cookies are used to provide content that best suits you and your interests. They can be used to send targeted advertising / bids, limit ad impressions, or measure the effectiveness of an ad campaign. These cookies can be used to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and affiliates who have referred you to us.
Αταξινόμητα cookies

Unclassified cookies are cookies that are in the process of being classified, in conjunction with individual cookie providers.

PAYMENT METHODS

  • Cash on delivery, with a charge of 2 €
  • Pay in store
  • Pay by card

SHIPPING METHODS

  • Courier
  • Receive from the store

RIGHT OF WITHDRAWAL – CANCELLATION – RETURN

You have the right to return the products you bought from our online store, free of charge and without having to tell us the reason why you want the products returned, within fourteen (14) calendar days from the date you receive the products . In this case, only the direct cost of returning the products will be borne by you.

Returns are only accepted if the products you wish to return are in the same condition in which you received them, ie they have not been unsealed or their packaging has been tampered with, along with the retail receipt or invoice.

Please contact us before returning any product.

In case of Withdrawal – Change of Opinion – cancellation you have the opportunity to return the product yourself at your own expense. Returns will be sent to the headquarters of the e-koutrouslis.gr store.

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